Last updated: January 13, 2026

This Refund Policy covers (a) alcohol orders placed through flyingtumbler.com and fulfilled by licensed Retail Partners via AccelPay, and (b) Flying Tumbler merchandise (if offered). Flying Tumbler does not sell alcohol; alcohol sales are made by licensed Retail Partners or licensed in-market partners (for example, Celtic Whiskey in Ireland).

1. Alcohol orders (sold by licensed partners)

1.1 Order acceptance and retailer declines

When you place an alcohol order, you are making an offer to purchase from a licensed Retail Partner. The Retail Partner may accept or reject the offer for reasons including stock availability, legal shipping restrictions, fraud screening, or inability to verify age/identity. If your order is declined in full or part, you will be refunded for the declined portion according to the Retail Partner’s policies.

1.2 Cancellations and changes

Alcohol orders generally cannot be edited after placement. If you need to cancel, contact AccelPay support immediately at support@accelpay.io before the order ships. Cancellation requests are not guaranteed once fulfilment has begun.

1.3 Returns and exchanges

Alcohol products typically cannot be returned or exchanged except where required by law or where the product is damaged, defective, or incorrect. Eligibility and outcomes (replacement vs refund) are determined by the Retail Partner in line with applicable law.

1.4 Damaged, defective, or incorrect alcohol orders

If your alcohol order arrives damaged or you receive the wrong item, contact support@accelpay.io as soon as possible and include photos of the damage and packaging. AccelPay/Retail Partner will review and, where appropriate, coordinate a replacement shipment or refund on a case-by-case basis.

1.5 Failed delivery / undeliverable packages

Alcohol shipments require an adult signature and age verification. Carriers typically attempt delivery up to three times. If the package remains undeliverable and is returned to the Retail Partner, the following fee structure may apply (as described in AccelPay guidance):

• If you request a refund: an Undeliverable Package Fee of $25 may be deducted from your refund. Original shipping costs are non-refundable.

• If you request reshipment: a flat fee of $40 may be charged to cover reshipment and the undeliverable package fee.

• Other fees may apply depending on order contents and destination.

Fees and options can vary by Retail Partner and may change. The applicable terms will be communicated by AccelPay/Retail Partner at the time of the issue.

1.6 Chargeback and fraud prevention

AccelPay and Retail Partners may take reasonable steps to prevent fraud and may cancel or refuse transactions suspected of fraud or policy violations. Where an order is cancelled prior to fulfilment, a refund will be issued according to the Retail Partner’s processes.

2. Merchandise (non-alcohol) refunds and returns

If you purchase Flying Tumbler merchandise, you may request a return within 30 days of delivery, provided the item is unused, unworn, in original packaging, and (where applicable) with tags attached.

2.1 How to request a merchandise return

Email info@flyingtumbler with your order number, the item(s) you wish to return, and the reason for return. We will provide return instructions and the return address.

2.2 Refund timing (merchandise)

Once your return is received and inspected, approved refunds are issued to the original payment method. Processing times vary by bank and may take 5 to 10 business days.

2.3 Return shipping costs (merchandise)

Return shipping is customer-paid. Original shipping charges are non-refundable.

3. Contact

Alcohol orders: support@accelpay.io (or the support details in your order confirmation).

Merchandise-only orders: info@flyingtumbler.

4. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top indicates when changes were last made.